Returns Policy

We take great pride in our reputation for quality and excellent value but in case you are unhappy with the merchandise, we offer a flexible and easy return policy. Some of the items are sourced from Ngo’s while others may be handcrafted items and minor discrepancies might occur, and we request you to appreciate that fact before asking for a return.

 

30 Day Replacement Guarantee

All products, with the exception of large gadgets, sold by mygreenkart.com can be returned within Thirty(30)days from receipt of the item(s). Let us know of any damages or defects within 30 days of the delivery and we will send you a replacement at no extra cost

You are liable to get a replacement in case: 

  • We have shipped a wrong product.
  • There is a manufacturing defect.
  • Goods are damaged in transit

All you need to do is to inform us within Thirty (30) days of receiving the parcel by writing in to us at customercare@mygreenkart.com and sending us the image of the concerned product. You will get instructions from us for the return of the product.

 

Conditions for return:

  • All items must have the original security tag and label and must be returned in the same condition as delivered by the Company.
  • Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
  • All requests for return of product have to be placed within Thirty(30)days from the date of delivery. No return requests will be processed after Thirty (30) days from receipt of item(s).

 

How does it Work

To return a product, you need to follow the following steps

  • Inform customercare@mygreenkart.com about the return
  • Put the product in its original packaging
  • Mention your order number or insert the original invoice
  • Send the package through a courier of choice to our address
  • For the return shipping cost, you will get a Rs.100 store voucher which can be used on mygreenklart.com for future purchases.

 

Replacement

We will try and send the replacement to you as soon as possible. If we are not able to provide you a replacement, you will receive a store voucher in your email within 21 days of receipt of return. Store voucher will be valid for three (3) months. You can use this voucher to buy any of our products on our web store. The refund store voucher will be limited in value to the amount paid by you (any discount availed will not be included in the amount).

Returns for large gadgets shipped directly from company warehouse

Kindly note that we will not be able to take returns for large gadgets like invertors, water heaters, etc shipped directly from company warehouse. In case there is a manufacturing defect, these products are covered by company warranty and the respective companies will be most glad to service the product.